Terms and conditions

1. Return Policy

We guarantee your satisfaction. If you are not satisfied with your purchase in any way, we want to make it better. We will accept returns on any unused or unopened products within 30 days of the order being processed. Damaged items will of course be replaced at no cost to you. Please inspect packages closely for damages and report problems to us immediately. Shipping costs are not refundable on orders and on returned items. If you enter the wrong address upon checkout. The customer is responsible for the cost of reshipping the package.

 

2. Refunds

 We have a 30 day full money back guarantee. If you received a damaged or wrong package, we will not refund if item was opened and used.

 

3. Customer Service

Please email us if you have any questions, suggestions, comments. We love to hear from you! Our goal is to provide you with the best possible quality handmade soaps, and we are proud of what we make. At any time, feel free to contact us regarding your order or questions about your order. Email is the fastest way to reach us, we will respond within 24 hours. Thank you!

 

5. Shelf Life

All of our products are handmade with natural ingredients. We do not use any synthetic preservativesWe will guarantee our products for one year from the purchase date. Please keep in mind the aroma of certain essential oils and colorants will diminish over time once exposed to air. We recommend that you use the soaps and body care products within one year of date of purchase. For a longer storage, store soaps in a cool and dry place. Avoid excessive heat or exposure to direct sunlight.

 

5. Payment

 All orders are shipped within 2-3 days if payment has been received.